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How hatitogel Handles Your Personal Information

Your account data and payment details — including transactions through DANA, OVO, and GoPay — are handled with care and kept strictly for the purpose of running your account.

DANA, OVO, GoPay data protectedNo data sold to third partiesAccount access on your termsData available where local law permits

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat

Open the chat icon in your account dashboard and select Privacy Request. Our Indonesia support team responds around the clock, including for wallet data queries.

Email Support

Send a data request or correction to our support address found in the footer. Include your registered account ID so we can locate your records quickly.

Account Settings

Log in, go to Account Settings, and use the Data & Privacy section to download a copy of your stored data or submit a deletion request directly from your device.

Data We Hold and How We Use It

hatitogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and keep your wallet secure — your name, contact details, and the e-wallet reference tied to your DANA, OVO, or GoPay transactions. We also log device and session data (browser type, IP

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address, login timestamps) to detect unusual activity and protect your account from unauthorised access. Payment data is processed through encrypted channels; we do not store full wallet credentials on our servers. We may share limited information with payment processors and fraud-screening services only when it is
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necessary to complete a transaction or investigate a security concern. We do not sell, rent, or trade your personal data to marketing companies. Retention periods follow applicable local regulations, and data is removed once it is no longer needed for account operation or legal compliance. Availability
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of this service depends on local law and is accessible only in eligible regions. If you have questions about what data we hold on your account, you can reach our support team at any time through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

Encrypted Account Access

Every login session uses SSL encryption. When you log in from a new device — phone, tablet, or browser — an OTP is sent to your registered contact to confirm it is really you.

Cookie Use on hatitogel

We use session cookies to keep you logged in across pages and analytics cookies to understand how features are used. You can manage cookie preferences through your browser settings at any time.

Payment Data Retention

DANA, OVO, and GoPay transaction references are kept for the period required by applicable financial regulations. Once that period ends, payment records are securely removed from active systems.

Requesting Changes or Deletion

You can request a correction or deletion of your personal data through live chat or the Data & Privacy section in Account Settings. We aim to respond within a reasonable timeframe as required by applicable rules.

Common Questions About Your Privacy on hatitogel

These are the questions we hear most often about how personal data is collected, stored, and managed on the platform. If something is not covered here, our support team can help through live chat or email.

We collect your name, contact details, and the e-wallet reference linked to your DANA, OVO, or GoPay account. Device data such as IP address and login timestamps are also logged for security purposes.

Your payment references are shared only with the processors needed to complete a transaction or investigate a fraud concern. We do not share wallet data with advertisers or unrelated third parties.

Yes. Log in, go to Account Settings, and use the Data & Privacy section to request a data export. You can also contact support via live chat and we will handle the request from there.

We retain account and transaction data for as long as required by applicable local regulations. Once that period ends and your account is closed, data is securely deleted from active systems.

We use session cookies to keep you logged in and analytics cookies to improve the experience. Both can be managed in your browser settings. Disabling session cookies may affect your ability to stay logged in.

Submit a deletion request through the Data & Privacy section in Account Settings, or contact support by live chat or email with your account ID. We process requests in line with applicable local data rules.

How hatitogel Handles Your Personal Information

Reach Us About Your Data

Live Chat

Email Support

Account Settings

Data Handling, Cookies, and Account Security

Encrypted Account Access

Cookie Use on hatitogel

Payment Data Retention

Requesting Changes or Deletion

Common Questions About Your Privacy on hatitogel

01 What personal data does hatitogel collect when I open an account?

02 Is my DANA or GoPay payment data shared with other companies?

03 Can I request a copy of the data hatitogel holds on my account?

04 How long does hatitogel keep my personal information?

05 What cookies does the site use and can I turn them off?

06 How do I ask hatitogel to delete my personal data?

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